Care Navigation Training Courses

If you are a GP, practice manager or primary care network lead, our award-winning, accredited care navigation training courses can help you:

  • Alleviate pressures in your practice.
  • Improve access for patients.
  • Help frontline staff active signpost to local services more effectively.
  • Launch or relaunch your local approach to care navigation and active signposting.
  • Adopt a tried, tested and approved method with over 10,000 learners and counting.
  • Train your team through a range of face to face and online training options.

You can make significant strides with our care navigation in under six months. Download our brochure or contact us to discuss.

Getting started with care navigation?

We can help your practice, primary care network or area introduce care navigation for the first time or as a relaunch.

We know the GP isn’t always the best person to see. Patients can often be seen and treated quicker by a nurse, clinical pharmacist, or other members of the wider practice team and in some cases, the GP practice might not be the right place at all. That’s where ‘active signposting’ or care navigation as we call it comes in.

Care navigators are receptionists and admin staff put through specialist training. They also possess additional skills to provide a crucial practice role in improving access to primary care. All to help patients to get to the right service faster.

Here's how our approach works:

Further develop care navigation:

Refresher training for care navigators

Delivered online or face-to-face, this training is perfect for new starters or care navigators who need to refresh their knowledge. Together, we’ll review what care navigation is, learn how it is done locally, revisit the system template and understand more about the services we can signpost to.

Practice visits

Available online or face-to-face, this is a unique chance to review how the introduction to care navigation is going in a particular practice, identify barriers and facilitate problem-solving. This will be bespoke to your practices needs and can cover any particular area you need.

Super user group

An interactive session designed to bring together a group of care navigators from across practices in your area. The aim: to start to develop a greater depth of knowledge and to help you 'grow your own' local experts. These experts will become your signposting champions and can even go on to train new reception staff in your area. Tailored to local need.

Care navigation consultancy

In need of some general advice and support with your care navigation approach? Our trainers have implemented care navigation in their own practices and understand the various considerations that go into rolling out and maintaining our approach. They are on hand to discuss all your needs.

What clients and learners say:

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    About Conexus

    Conexus is a confederation of GP practices in the Wakefield District. By connecting together, we are stronger, more resilient and can care effectively for over 386,000 local people.

    Registered in England & Wales No: 10772469 | Copyright © 2021

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