Wakefield evening & weekend clinic rated good by inspectors
Wakefield’s evening and weekend GP care service has been rated good overall after its first inspection by the government’s official watchdog, the Care Quality Commission (CQC).
Inspectors gave GP Care Wakefield a “good” rating across all five of its areas for inspection including safety, care and effectiveness.
The GP Care Wakefield service is run by Conexus Healthcare, a GP-led group made up of all GP practices in the Wakefield District. Staffed by GPs, nurses, healthcare assistants and receptionists who also work at local practices, they provide same-day advice, phone consultations and appointments at evenings, weekends and Bank Holidays.
Over 31,000 people have used the service since it began in 2017 and local practices have found the extra capacity invaluable for same-day appointments when needed.
The chief inspector of primary medical services and integrated care, Dr Rosie Benneyworth said: “We found that patients were able to access care and treatment from the service within an appropriate timescale for their needs and that staff treated people with compassion, kindness, dignity and respect.”
GP lead for GP Care Wakefield, Dr Omar Alisha said: “It’s great that our team has been recognised for our high quality care, in our very first inspection. Wakefield residents can feel safe in the knowledge that dedicated local doctors and nurses are still available at evenings and weekends, in addition to their work at individual practices. We’re extremely proud to work for the service.”
Carol Brown, practice manager at Dr Singh & Partners in Pontefract said: “‘We have had very positive feedback from our patients about the flexibility of the appointments offered and the quality of service and care provided by GP Care Wakefield. Our Patient Participation Group have engaged with some of the GP Care team and were very impressed with the very professional service, which has improved extended hours access for patients across the Wakefield area.’
Dr Adam Sheppard, Clinical Chair Designate of NHS Wakefield CCG and local GP, said: “The dedication, enthusiasm and compassion of staff that deliver the evening and weekend GP care service is evident in the CQC report. We are very pleased to commission a service that provides such high quality care to people across the Wakefield district.”
The announced inspection was carried out at Trinity Medical Centre on 7 May 2019 as part of the CQC’s national inspection programme. The full report can be read here.
People registered with a Wakefield or Pontefract practice can access the service between 6pm-10pm on evenings and 9am-3pm at weekends by calling their GP practice number as usual. Calls are directed straight through to clinical advisors at GP Care Wakefield.