At Conexus Healthcare, we took immense pride in leading one of the UK’s most recognised Care Navigation training programmes. Since launching our accredited Introduction to Care Navigation course in 2018, we supported and empowered over 13,900 learners.

Throughout the years, we worked closely with Primary Care Networks (PCNs), Clinical Commissioning Groups (CCGs), Integrated Care Boards (ICBs), University Health Boards in Wales, NHS Trusts, Training Hubs, GP Confederations, and individual medical practices, covering over 60 areas across the UK.

The programme played a vital role in transforming frontline primary care—giving staff the confidence and skills to guide patients to the right care, first time. It eased pressures on clinicians, improved patient journeys, and strengthened support across general practice.

We’re incredibly proud of the legacy this training has left behind and the thousands of professionals who took part in reshaping how care is delivered in communities across the country.

Care Navigation Timeline Overview by Conexus

The infographics below showcase two standout Care Navigation initiatives: the Care Navigation Champions group in Wakefield and a training programme delivered across Cheshire and Merseyside. Both projects played a key role in developing staff confidence and improving patient access to the right care.