Certificate for Medical Reception and Administration

Retain and develop your new receptionists and administrators with the Certificate for Medical Reception and Administration, endorsed by Skills and Education Group.

Designed for staff in the first 3 years of their role, this interactive course moulds the essential skills needed to thrive in these demanding roles. Delivered through a mixture of live and pre-recorded sessions plus workbook competencies.

You can choose from a range of courses delivered online for convenience and ease. Download our brochure or contact us to discuss.

Training dates for 2025:

27 February 2025	An Introduction to Care Navigation	1:30:00 PM	3:30:00 PM
06 March 2025	Supporting Wellbeing	1:30:00 PM	3:30:00 PM
13 March 2025	Confident and effective communication: getting the best out of patients – a refresh on communication skills	9:30:00 AM	11:30:00 AM
20 March 2025	Assertiveness – how to grow in confidence when having difficult conversations with patients	9:30:00 AM	11:30:00 AM
27 March 2025	Good conversations – how to manage conflict with patients	1:30:00 PM	3:30:00 PM

If learners are unable to attend some session dates, we can also work with them to find suitable alternatives. Contact us to discuss your options.

Book your place now!

Taking the course allows new receptionists and administrators to:

Develop the essential skills needed to thrive in their roles.
Confidently support people who are hard of hearing, have dementia or live with a learning disability.
Build resilience whilst also improving patient communication and satisfaction.
Benefit from the latest research and knowledge from practitioners and leaders with vast amounts of experience working in primary care.

Live sessions include:

An introduction to care navigation
Supporting wellbeing
Confident and effective communication
Assertiveness – how to grow in confidence when having difficult conversations with patients
Good conversations – how to manage conflict with patients

Recorded sessions include:

Understanding healthcare
Learning disabilities awareness
Dementia awareness
Deaf awareness

Workbook competencies

Greeting patients and managing the patient waiting area
Patient registration
Inputting data correctly
Prescriptions
Infection prevention & control

What clients and learners say:

"I am now confident in my ability to use Care Navigation as this wasn't in place when I worked on reception and find it an amazing tool."

Receptionist

"Was very informative and helped me put things together for one of our PT that I did not know before the session."

Receptionist

"Both employees have learned from doing this course and this has shown within the practice."

Practice Manager

"Clear and so easy to follow and understand, packed with lots of useful information."

Receptionist