Mastering General Practice Management
Managing a GP practice is one of the most challenging roles in primary care. You’re the problem-solver, the decision-maker, the one who ensures everything runs smoothly—often under immense pressure.
That’s why we created the Mastering General Practice Management Programme—a course built around the realities of your role.
This isn’t about theory or ticking boxes. It’s about giving you practical tools and strategies you can use straight away to tackle real challenges: managing staff issues, preparing for CQC visits, handling complaints, and planning for the future of your practice.
Here are just some of the benefits you can expect to gain from this course:
- Networking and knowledge sharing: Connect with a community of Practice Managers and learn from their experiences. Share best practices, discuss challenges, and gain valuable insights from your peers.
- Practical skills and knowledge development: Enhance your expertise in key areas such as CQC readiness, contract management, sickness and absence management, and project management.
- Increased confidence: Feel empowered to handle challenging situations, including CQC inspections, contract negotiations, and staff management issues.
- Access to valuable resources and materials: Receive workbooks, templates, and checklists to help you implement best practices and ensure compliance with relevant regulations.
- Tailored learning experience: Benefit from a programme that is continuously improved based on participant feedback.
Modules Included:
Complaints Handling
This module is designed to help you and your practice team manage complaints more effectively while improving patient service. It provides insights on meeting regulations, understanding GMC, CQC, and PHSO expectations, and mastering best practices for complaints handling.
You’ll learn the value of a sincere apology and how commissioning changes impact GP complaints.
By the end, you’ll gain strategies and confidence to handle complaints effectively and improve your practice’s approach.
CQC Masterclass
This module delves into the latest CQC frameworks and the challenges currently encountered in primary care. You will acquire practical solutions and strategies to confidently navigate CQC assessments, ensuring that your practice is always prepared for inspection.
Risk Management
Unlock the essential skills to manage risks in your practice with our risk management module. It offers practical tools to identify, assess, and manage both clinical and non-clinical risks. Focused on enhancing safety and efficiency, it’s the perfect opportunity to build a proactive approach that strengthens your practice environment.
Managing Sickness, Absence & Performance
This module is designed to help managers navigate every stage of sickness absence with confidence, referencing the NHS Employer Toolkit for best practices. Covering everything from the moment an employee calls in sick to their return or departure, the course equips you with the knowledge and resources to manage sickness absence in line with your practice’s local policies and indemnity arrangements. It also provides guidance on having performance-related conversations with staff, helping you approach sensitive discussions with clarity, fairness, and confidence while maintaining a supportive work environment.
Project Management
Develop the expertise to plan, execute, and complete projects with confidence. Whether it’s improving service delivery or boosting operational efficiency, this course will give you the tools to enhance patient outcomes and drive meaningful change within your practice
Contract Management
Gain a thorough understanding of the processes behind contract creation, management, and review. Learn how to ensure legal compliance, mitigate risks, and maintain accountability—key elements for safeguarding your practice’s interests and upholding high standards.
Workforce Recruitment
Discover how to build a workforce that truly works for your practice. This session gives you the tools to align your team with patient care needs, streamline operations, and keep everything running smoothly.
Recruitment
Struggling to find and keep the right people? Learn how to craft job ads that attract top talent, run interviews that deliver, and onboard staff who stay and thrive. Turn recruitment challenges into opportunities for growth!
What clients and learners say:
