Coronavirus: An update about appointments

Updated 01-04-20

Local GPs and healthcare staff are working incredibly hard to support patients as usual during the ongoing coronavirus pandemic. This includes at evenings and weekends.

If you are unwell and need help at evenings and weekends when your practice is closed

Call your practice number as normal. Your call will be diverted to the GP Care Wakefield service.

All calls are answered by a friendly clinical advisor who works here in Wakefield, usually within a few minutes. During busy times, you can leave a message for a call back as soon as possible.

Explain your symptoms as clearly as you can to the clinical advisor so they can give you advice, arrange a prescription or signpost you to the best service for your needs. If you need a face-to-face appointment, they’ll explain what you need to do and where you need to go.

If you are unwell or need an appointment during the day

Ring your GP practice as usual. Please do not attend the surgery unless you’ve been asked to come in for an appointment. This is to keep you and our practice teams safe.

When you call your practice, you’ll be triaged and helped over the phone by your practice clinical team. If you need a face-to-face appointment with a clinician, you may be asked to see them at a neighbouring GP practice to the one you would usually attend.

This is because some practices are closed or reorganising themselves to effectively cope with increased demand and suspected coronavirus (COVID-19) patients.

The location at which you are seen will always be communicated to you by your clinical team who you can still contact via your usual GP practice number.

A massive thank you for your cooperation, understanding and patience at this very difficult time.

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